Why is BPIP different from any previous project/program?
- It works!
- Culture change: significantly reduced the finger pointing between physicians and the billing office
- Significant physician participation on teams, along with front line employees, departmental administrators and billing office representatives
- Every project started with the expectation that recommendations and corrective action would be implemented and monitored with variance reports
- Responsible persons empowered and held accountable
- Total support from leadership
The hallmarks of the project, and ultimately the reasons for success, were developed by non-traditional, "outside the box" strategies.
The first strategy involved multiple components. We carefully assembled each project team to include a team leader who had project leadership skills and a strong incentive to succeed. We added system critics whose energy could be channeled into promoting culture change, physicians who had a strong investment in financial system improvements, and other key personnel who could embrace change and the vision. Members of the project oversight group were also placed on each team to ensure focus, feedback and momentum.
Through team development we were also creating an internal "learning curve" for team members - participation improved skills and capabilities for physicians, administrators and staff to work together - to a common goal that benefited everyone. This allowed for culture change, critical to sustaining gains.
The second strategy involved each project and team. The team developed recommendations that were reviewed by the oversight group and approved for implementation. Then each team implemented the change and monitored its progress. In the past we had seen successful recommendations adopted, only to fail in the execution. Physicians and staff had spent long hours to improve their environment, then became frustrated when the improvements never happened.
The third strategy was long term oversight and commitment. The oversight group continues to monitor and report on every project monthly. They work in a partnership to keep all clinical areas at or above the benchmarks.
The goal is to celebrate the continued success each year and to apply the BPIP philosophies to new projects. We have three new projects underway (BPIP Phase II).
Philosophy | Front | Middle | Back | Monitoring | Summary | Home
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