Increased Efficiency of Internal and External Collection Efforts
- Validated practice of moving accounts with insurance to guarantor responsibility when insurance had not paid after 60 days
- Increased effectiveness for internal collectors by decreasing volume of accounts by 50% through identification of "indigent" patients and focusing efforts on remaining accounts
- Contracted with two external collection agencies in effort to improve their performance through competition for all of the business
- Reduced days in Accounts Receivable to under 48
Phase 2: Increased Coding Accuracy
- Developed standard process to update charge capture documents on a yearly basis
- Designed charge capture documents to emphasize key coding requirements.
- Subscribed to specialty specific newsletters. Assigned "owner" to summarize key coding tips for affected physicians and staff
- Created coding question and answer section on the KMSF Web site that is departmentally specific
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