UK-HMO Lexington Service Area
FREQUENTLY ASKED QUESTIONS & ANSWERS
For Plan Year July 1, 2008 - June 30, 2009
This information is not a contract. It is a
partial summary of benefits and services. For complete details
on covered services, exclusions and benefit limitations, refer to the
Certificate of Coverage.
The UK-HMO plan is renting a Humana network of providers for
services not available at UK Chandler Medical Center or UK Good
Samaritan hospitals and contracting with Humana to
provide administrative services.
WHO IS ELIGIBLE FOR THE UK-HMO LEXINGTON SERVICE AREA PLAN?
All full-time active employees and their dependents who live
within the Lexington Service Area.
WHEN IS UK OPEN ENROLLMENT?
Open enrollment is held once a year, usually in April.
MY SPOUSE AND I BOTH WORK FOR UK. CAN WE OBTAIN THE “COMBINED CREDIT”?
Yes, this benefit is called the “combined-credit.”
The Employee + Family /Combined credit tier
combines the Single credit and the Employee + Children credit,
resulting in the same overall premium amount being deducted as
would be deducted if each employee enrolled in a separate plan.
The advantage of choosing this tier is seen by those enrolled in
the PPO and Indemnity plans that have individual and family
deductibles. By enrolling all members of the family on one plan,
employees may benefit from a lower overall deductible.
I’M MOVING AND NEED TO KNOW
IF MOVING WILL AFFECT MY HEALTH PLAN COVERAGE?
If you (or any of your dependents) are moving to a residence
within the UK-HMO Lexington Service Area, you need to update your
address with each of the following: 1) your department (see your
department administrator or business officer); 2) your retirement
carrier; 3) the University (address change form available online
at
www.uky.edu/eForms
- find Address Change Form under “A” in alphabetical listings).
If you (or any of your dependents) are moving outside of the
UK-HMO Lexington Service Area, you become ineligible for the
UK-HMO Lexington Service Area Plan and have 30 days to notify the
UK Employee Benefits Office in writing. You will need to fill out
the "Health Benefit Enrollment Form", changing your address, and
selecting a different health care plan at that time. The form
should be sent to UK Benefits at 112 Scovell Hall, Lexington, KY
40506-0064 or UK Benefits, 321 Wethington Building, Lexington, KY
40536.
CAN I CHANGE FROM MY EMPLOYEE ONLY TO EMPLOYEE PLUS 1 OR FAMILY
OR VISA VERSA DURING THE YEAR?
The changes you make during Open Enrollment, or as a new
employee, remain in place from July 1, 2007 through June 30, 2008.
You cannot add or drop coverage until the next Open Enrollment
period in April 2008 (for the plan year beginning July 1, 2008)
unless you have a change in family status or experience another
"qualifying event." The following changes would allow you to
make changes to your current benefits during the plan year
(mid-year changes must be requested within 30 days of the event):
Birth or Adoption (Copy of footprints from hospital or copy of
adoption papers must be submitted to UKHR); Divorce (Copy of final
court decree must be submitted to UKHR); Employment status
(Statement on company letterhead stating changes - with begin and
end dates)..
WILL MY MEDICAL CONDITIONS, PRESCRIPTION, AND DURABLE MEDICAL
EQUIPMENT (DME) BE COVERED?
We cannot guarantee or make a determination of a future claim,
but this is a benefit available to you. (This will depend on
benefit, provider, etc.)
IS ORAL SURGERY OR OTHER DENTAL PROCEDURES COVERED?
Oral surgery is a covered benefit under specific circumstances.
Please refer to the Certificate of Coverage (COC) for details.
ARE EYEGLASSES OR CONTACT LENSES COVERED?
No.
IS COSMETIC SURGERY COVERED? OR RECONSTRUCTIVE SURGERY? WHAT IF
IT'S REQUIRED DUE TO CONGENITAL DEFECTS?
Some procedures are covered but must have prior authorization;
your physician must request Authorization, provide the medical
information and request a determination prior to performing any of
these procedures.
ARE PODIATRY SERVICES COVERED?
Yes. See the certificate of coverage, (exclusions are listed for
foot-related services).
IS TMJ OR CMJ COVERED?
Yes - with prior authorization.
I’M GOING OUT OF THE COUNTRY AND NEED TO GET SOME
IMMUNIZATIONS, WILL UK-HMO COVER THEM?
No - UK-HMO does not provide coverage for office visits,
examinations, treatments, immunizations and tests relating to
requirements or documentation of health or medical status for
employment, insurance, travel, school purposes, or for legal
proceedings.
·
your unmarried dependent children up to age 25 who are dependent
on you for support
·
your mentally or physically disabled children of any age who were
or became disabled before the age limit and who were already
covered by your plan
·
your sponsored dependent
·
sponsored dependent up to age 25 and who resides in the employee's
household
WHAT IS THE AGE LIMIT FOR DEPENDENT CHILDREN?
The age limit is 25 years of age as long as the
child is the member's dependent. Coverage ends at the end of the
month in which the child reaches their 25th birthday.
I HAVE A CHILD WHO IS MENTALLY AND PHYSICALLY INCAPACITATED.
WILL YOU COVER THIS CHILD?
Eligibility will continue past the age limit for Dependents
who are totally disabled and who are Covered Persons upon reaching
the age limit. The Dependent must have been totally disabled
before reaching the age limit. A Physician must certify that the
Dependent is totally disabled. We may require proof of the
disability from time to time. A total disability is a condition
that results when any physical handicap or mental retardation
prevents a Dependent from engaging in substantial gainful
activity.
The disability must be expected to result in death or be of
continuous or indefinite duration. We are the final authority for
determining whether a Dependent is totally disabled.
CAN I COVER MY MOTHER AS A DEPENDENT?
No - Your parent is not considered to be an eligible dependent
for health coverage.
MY DAUGHTER WHO IS 16 BECAME PREGNANT. WILL YOU COVER MY
DAUGHTER’S PREGNANCY AND DELIVERY?
Yes
WILL YOU COVER MY DAUGHTER’S CHILD?
No- Unless you are awarded legal guardianship of the child.
MY STEP-CHILDREN DO NOT LIVE WITH ME. CAN I COVER THEM UNDER MY
PLAN?
Yes - If you are by court-order financially responsible for
them and if they reside within the UK-HMO Lexington Service Area.
MY CHILD IS A FULL TIME STUDENT AT A UNIVERSITY OUTSIDE THE
LEXINGTON SERVICE AREA. WHAT COVERAGE WILL SHE HAVE WHILE AT SCHOOL?
If your Dependent attends school outside the Service Area, all
Plan Delivery System Rules apply. Routine services must be
received from a UK-HMO LSA Participating Provider. Unmarried, full-time students
are eligible for coverage until age 25.
Please refer to the UK-HMO website provider search to determine if
your physician is a participating provider. If you choose UK-HMO,
benefits are payable only if network providers are used.
There are no out of network benefits.
DO I NEED A REFERRAL FOR ANY KIND OF VISIT TO A DOCTOR?
No - The UK-HMO Lexington Service Area Plan does not require
that you choose a Primary Care Provider and obtain referrals for
specialty care. However, we encourage you to establish a
relationship with a Primary Care Physician. Doing so will enable the
physician to better serve your health care needs should you become
ill or injured.
DO I MAKE THE DECISION ON THE REFERRAL DOCTOR FOR SPECIALTY
CARE OR IS THIS DECIDED BY THE PCP?
Your Primary Care Physician is responsible to coordinate your
care. However, you can choose any provider at the UK Medical Center.
IF MY PCP IS UNABLE TO SEE ME, CAN I SEE ANOTHER PROVIDER IN
THE CLINIC?
Yes - You may see another doctor in the KY Clinic as well as
Urgent Treatment Centers for illness or injury.
You will pay a $15 co-payment at Urgent Treatment Centers or in the
UK Pediatrics Twilight Clinic..
IF UK HOSPITAL CANNOT PROVIDE A SERVICE THAT I NEED, CAN I GO
TO ANY HOSPITAL?
Any specialty care that is not available at UK Hospital must be
pre-authorized prior to obtaining the service to determine if that
would be allowed. Work through your UK participating physician for
direction.
This cost changes yearly. Please refer to the UK Benefits to
determine this cost by calling 257-9519 and choosing 3 for benefits
and then 1 to speak with a customer service representative. You may
also find this on the UK Benefits website at
www.uky.edu/HR/benefits.
WHAT ARE THE BOUNDRIES OF THE LEXINGTON SERVICE AREA?
You must live in the following counties or within a 50 driving
mile radius of the University of Kentucky Chandler Medical Center
to participate in UK-HMO Lexington Service Area Plan: Anderson,
Bourbon, Clark, Fayette, Franklin, Jessamine, Madison, Mercer,
Scott or Woodford.
IF AN ENROLLEE WORKS IN A UK-HMO SERVICE AREA, MAY HE/SHE TAKE
A PLAN OFFERED THERE?
The live or work option is only available to persons who have the
UK Indemnity plan option which is offered to those members who
live out of state.So if you live in Indiana, but work in
Louisville, you may choose the plans that are available in
Jefferson County where you work or in Indiana where you live.
DO BOTH MY SPOUSE AND I HAVE TO LIVE IN YOUR SERVICE AREA?
Yes - if both are being covered by your health care
plan. If your spouse has their own separate UK-HMO plan,
they could potentially be participating in the RSA plan if they do
not live with you.
MY CHILD IS A FULL TIME
STUDENT AT A UNIVERSITY OUTSIDE THE REGIONAL SERVICE AREA. HOW WILL
HE/SHE BE COVERED?
If your Dependent attends school outside the Service Area, all
Plan Delivery System Rules apply. Routine services must be
received from a UK-HMO LSA Participating Provider. Unmarried, full-time students
are eligible for coverage until age 25.
IF I AM TRAVELING AND GET
SICK, WHAT SHOULD I DO? WILL TREATMENT BE COVERED BY UK-HMO?
If you feel you have an Emergency Medical Condition, you should go
to the UK Emergency Room. If your condition makes travel to the UK
Emergency Room unsafe or if you are out of the Service Area, go to
the nearest emergency medical facility. If necessary, call 911. It
is recommended that you notify your personal physician within 24
hours or as soon as reasonably possible. Follow-up care is not
considered emergency care.
DO YOU COVER EMERGENCIES
OUT OF THE COUNTRY?
Yes – When you are traveling out of the Service Area, you are
covered for urgent or emergent care only. Most countries outside
the United States may require that you pay for these services and
get reimbursement when you return. Be sure to obtain copies of
your medical records and the bill in US currency. Medical Records
also need to be translated prior to submission if they are in a
foreign language.
I’M DIVORCED AND MY CHILD
LIVES WITH THEIR CUSTODIAL PARENT OUTSIDE OF THE REGIONAL SERVICE
AREA. CAN THEY BE COVERED BY THE UK-HMO REGIONAL SERVICE AREA?
No - Both the member
and their dependents must reside within the same UK-HMO Service
Area in order to be eligible for coverage.
IF I HAVE A NEW BABY, WILL
YOU COVER THE BABY AUTOMATICALLY?
Yes - Your doctor must be a UK-HMO participating provider. Your
newborn will be covered automatically for the first 5 days of
newborn nursery regardless of whether the child is placed on the
UK-HMO Plan. However, you must add the baby within 30 days in
order to have the baby covered from the date of birth for any
other services. You would submit a "Health Benefits Enrollment
Form" to the UK Employee Benefits Office, 112 Scovell Hall,
Lexington, KY 40506-0064. You must also submit a copy of the
baby’s footprint certificate from the hospital or the birth
certificate with this enrollment form.. If on a single or
employee plus one (spouse) plan, you will need to change to either
employee plus children or family coverage. You will not be able
to add the baby after the 30 days have lapsed until the next open
enrollment period.
HOW LONG WILL I BE COVERED IN THE HOSPITAL FOR HAVING A BABY?
The duration of routine inpatient maternity care for a mother
is determined by her physician based upon medical necessity.
WILL I BE CHARGED SEPARATE
FEES FOR PRENATAL CARE, LABOR AND DELIVERY, AND POSTPARTUM CARE?
No - One global fee shall be charged for all maternity care and is
covered by the plan. There is a $10 one-time office visit
co-payment for the physician services and a $100 inpatient co-pay
when you are admitted for the delivery.
IF I ADOPT A CHILD, WHEN
WILL COVERAGE BEGIN?
Coverage will begin with the adoption date of the child. You must
complete a change form obtained from Employee Benefits and return it
to them within 30 days in order to have the child covered. You must
also submit the adoption papers with this form to add the child to
your plan.
ARE THE ANNUAL OB/GYN
VISITS COVERED? THE PAP SMEAR?
Yes - When performed by a participating provider. If you obtain your
pap smear from an OB/GYN, for your annual exam only, you will not
have a co-payment as this visit is considered the same as a PCP
visit.
IS INFERTILITY A COVERED
BENEFIT?
No coverage is provided for infertility services. No coverage is
provided for reversal or any attempted reversal of a previously
performed sterilization.
DOES UK-HMO PROVIDE
COVERAGE FOR WELL CHILD CARE?
Yes - up to age 6 with
annual check-ups thereafter.
ARE MAMMOGRAMS COVERED?
Yes
IF I AM PREGNANT, WILL
UK-HMO COVER MY DELIVERY AND CHILD?
Yes - Your doctor must be a UK-HMO participating provider and the
delivery must occur at the UK Hospital. There is a $10 specialty
co-payment on the initial visit only for pregnancy and a $100
co-payment for the inpatient admission.
This page was last
updated on 7/07/08
. If you have questions or comments about this web page, please send
e-mail to Carol Pelfrey